Customer Success is a crucial part of our competitive strategy. In this role, your mission is to quickly onboard new customers so they get the most from the unique Domino platform. You will act on their behalf, track the progress toward their data science goals, and champion their product needs to ensure Domino hears the voice of the customer.
The Customer Success team ensures that customers have a performant and reliable experience with Domino. We are an elite team of customer-centric managers, Field Engineers, and Solution Architects who help data science teams turn their companies into model-driven organizations. In addition, you’ll work closely with many departments, including Sales, Deploys, Field, and Application Engineering, to ensure they can function smoothly and achieve their goals.
Top questions we get asked by candidates
What qualities are you looking for in candidates?
What makes the team effective?
What it's like working on the Customer Success team
Team size and roles
- The Customer Support team is made up of 62 people.
- Customer Support Engineering is 43 people, including Field Engineers, Field Data Scientists, Solution Architects, and Project Managers (all post sales)
- Customer Support Management is 19 people, primarily CSMs and CS leaders
Team growth rate
Across the Customer Support department, we expect to add approximately 20 new employees by the end of the year
Our tools
- Machine Learning & AI technologies
- Cloud (AWS, Azure, GCP)
- Docker & Kubernetes
- Python
- TensorFlow
- PyTorch
