episode 73

Developing a Strategy for AI Transformation at Zendesk

Data Science Leaders | 37:42 | May 17, 2024

Get new episodes 
in your inbox

Return to podcast home

How do you craft and implement a strategy to transform an organization with AI? Not just to build a growing portfolio of successful AI projects, but to fundamentally re-engineer the organization’s core processes, to radically increase productivity, to overhaul the company’s tech stack, and to prepare it for a future of AI-driven competition.

In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date. 

Join us as we discuss:

  • The AI transformation leader: mandate and skillset
  • Strategy: the misunderstood and frequently forgotten key to AI impact
  • GenAI: the transformation leader’s new best tool for rapid impact
  • Process transformation: the goal of AI transformation

Popular episodes

Ivan Black

AI, ML Director at FINRA

EPISODE 74June 01, 2024

Enabling AI on Enormous Financial Datasets at FINRA

Listen Now | 27:17

Featured Guest

Mike Gualtieri, VP and Principal Analyst at Forrester

EPISODE 72May 03, 2024

Surviving and thriving as an AI leader in a Gen AI world

Listen Now | 43:41

James Cham

Partner, Bloomberg Beta

EPISODE 71April 11, 2024

Unlocking the disruptive potential of generative AI: a VC perspective

Listen Now | 28:49

See why Fortune 100 data science leaders choose Domino