Realizing AI value through responsible AI in insurance

Raj Mukherjee, Data Analytics and AI Director, Direct Line Group

RevX London, June 13, 2024


Innovation and AI governance aren’t at odds. Done properly Responsible AI practices can be the key to accelerating implementation of even the latest GenAI use cases.

In this fireside chat with Raj Mukherjee, Data Analytics and AI Director at Direct Line Group, we will find out how they embraced the principles of a lean startup, adopted a product mindset and became the first major insurance company to implement a GenAI solution to accelerate customer service. Come find out how they were able to overcome the challenges of legacy infrastructure, build trust and do the seemingly impossible — make compliance fun.